Why Verify Your Account Before Your First Withdrawal

Start with identity documents

Before you request a withdrawal, the platform will ask for a clear copy of your MyKad or passport. Take a photo with good lighting so the name and IC number are fully readable. The site compares this to the name on your registered account. If the names do not match exactly, the verification will stop.

The purpose is to confirm you are the real account holder and to prevent fraud. Once the document is accepted, your account is tagged as verified for identity. Keep the original file saved in case the site requests it again later. This step must be completed before any withdrawal is processed.

Confirm your e-wallet or bank account

Once identity is cleared, verify the payment method you intend to use. For e-wallets like Touch 'n Go or GrabPay, the platform may ask for a screenshot showing your full name and mobile number. For bank transfers, they require a bank statement or photo of the card with the account number visible.

This step ensures your withdrawal reaches a legitimate account in your name. If the e-wallet or bank account name differs from your MyKad name, the site rejects the withdrawal. Use the same name across all payment methods to avoid delays.

Check address proof if required

Some accounts trigger an additional address verification step. The platform will request a utility bill, tenancy agreement, or bank statement dated within the last three months. The document must show your full name and residential address matching what you entered during registration.

If the address on the bill does not match, upload a corrected bill or update your profile first. The site uses this to prevent multiple accounts from the same household. After approval, your address is considered verified and the withdrawal queue can proceed.

Understand the verification order

The typical order is: identity document first, then payment method, and finally address proof if needed. Do not skip steps. If you submit a payment verification before identity is approved, the system may reject it automatically. Follow the prompts in the withdrawal page or the account settings menu.

Each step is independent. If identity is rejected, the payment and address steps remain locked. Check the status under your profile or contact support through the live chat. Only when all required steps show a green tick can you submit your first withdrawal request.

What each verification result means

A green tick means the document was accepted and that step is complete. A red cross means the document was rejected. Common reasons: blurry photo, expired ID, mismatched name, or utility bill older than three months. Read the rejection note carefully and re-upload a corrected file.

A pending status means the document is being reviewed. Allow up to 24 hours for manual checks. If it stays pending longer, contact support. Do not upload the same file again. Instead, check if the file is clear and matches the requirements. Each rejection resets the timer for that step.